Cancellations & Returns

OFFMARC uses an exchange-first policy. Requests are reviewed individually; refunds are not automatic. For cancellation requests, contact us promptly with your order number.

Exchange eligibility

Contact us within 3 days of delivery for sizing issues, verified defects, transit damage or an incorrect item. Items must be unused, unworn and unwashed, with original packaging, tags and accessories. Replacements depend on availability.

Final-sale items, used or altered goods, missing packaging, hygiene-sensitive products, fragrances, gifts and gift cards are excluded, except where applicable law requires otherwise.

Charges and refunds

Pickup and reshipping fees are communicated before processing. Pay any higher replacement price; a lower-price difference is issued as store credit unless law requires otherwise.

Request process

Use our contact form with your order number, reason and photographs. Review takes up to 2 business days; approved pickup typically takes 3–7 business days, followed by 1–2 business days for inspection. Approved refunds return to the original payment method within 7–10 business days, subject to bank processing.

For unresolved concerns, contact OFFMARC and request escalation. Statutory consumer rights remain unaffected.